How Can I Cancel an Item or Order?
Q: How can I cancel an item or order?
A: If your order status is “Open,” you can submit a cancellation request through the “My Orders” section in “My Account.” Click on the “Cancellation request” link, provide the necessary details, and we will review your request, responding via email or phone.

Delivery Time Expectations
Q: What are the expected delivery times?
A: We provide estimated delivery dates and times for our products. If we cannot meet this timeline, we will contact you to discuss alternatives. Once shipped, you will receive an email with the confirmed delivery date. If you’ve ordered multiple items, you may receive separate shipping emails with specific details. Your order may be delivered to multiple locations. If it doesn’t arrive within the expected timeframe, please contact us.

What Are the Shipping Costs?
Q: What are the shipping costs?
A: All prices listed on our website include free shipping within Mainland UK, covering transport, packaging, and insurance.

What Delivery Options Do You Offer?
Q: What delivery options are available?
A: Depending on the order size, we may deliver via courier or our own vehicles to your UK address. Alternatively, you can pick up your used forklift truck from one of our used equipment centers.

Can I Have Products Delivered Abroad?
Q: Can I have products delivered outside the UK?
A: Currently, we only ship products to locations within the UK.

What Warranty Applies to Your Products?
Q: What warranty comes with your products?
A: Our products have varying warranty periods. New products are covered by the manufacturer’s warranty listed on the product pages. Used forklift trucks come with a special warranty based on their classification. For more details, please refer to the relevant page.

How Do I Redeem My Voucher?
Q: How do I redeem a voucher?
A: To redeem a voucher, select and add products to your shopping cart, click on the cart icon, and enter your voucher code in the “A voucher” field on the first page of the order overview.

What Payment Options Are Available on the STILL.shop?
Q: What payment options are available on STILL.shop?
A: We offer several payment methods, including invoice, credit card, and PayPal. If you encounter credit card authorization errors, ensure your billing address matches your credit card address, double-check the security code and billing details, and try again.

Can Private Individuals Shop on Your Online Shop?
Q: Can private individuals shop on your online shop?
A: Unfortunately, we only sell and deliver to businesses and tradespeople in the UK.

What Happens After I Click “Pay Order”?
Q: What happens after I click “Pay Order”?
A: After placing your order, you will receive an immediate email confirmation with your order details. A few days later, you will receive a second email with the official order confirmation and an estimated delivery date.

How Do I Find What I’m Looking for in the Shop?
Q: How do I find products in the shop?
A: Use the top navigation bar to browse categories and filter products according to your preferences. You can also sort by relevance or price (ascending or descending), or use the search function if you know the product name. The search results can be further filtered and sorted as needed.