privacy

Privacy Policy

At FoodCrazeSnacks, we are committed to protecting your personal data and ensuring its confidentiality. We process your data in strict compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the Telecommunications Act 2003. This Privacy Policy outlines how we handle your personal information when you use our website and interact with our services.

1. Contacting Us

When you contact us via the contact form on our website or by email, we collect and store the information you provide to process your request and address any follow-up questions. We will not share this information with third parties without your explicit consent.

2. Data Storage

To facilitate the purchasing process and fulfill contractual obligations, our web shop uses cookies to store certain personal details, including your IP address, name, address, phone number, email, payment information, and other necessary data.

We also store personal data (e.g., name, address, date of birth, phone number) to process contracts. This information is essential for completing contractual or pre-contractual steps. Without this data, we cannot finalize the contract. Your data will not be shared with third parties, except in the following cases:

  • Sharing payment details with our payment provider to process transactions.

  • Providing necessary information to our accountant for tax compliance.

  • Sharing data with IT service providers, database administrators, and newsletter service providers, all of whom operate under a data processing agreement in accordance with Article 28 of the GDPR.

If a purchase is not completed, all stored data will be deleted. For concluded contracts, data related to the contractual relationship is retained for the legally required period, typically seven years under tax law.

Data processing is based on legal grounds outlined in § 96 (3) of the Telecommunications Act and Article 6 (1)(a) (Consent) and/or (b) (Necessary for contract performance) of the GDPR.

3. Cookies

Our website uses cookies or similar technologies to enhance your browsing experience. Cookies are small text files stored on your device by your browser. They do not harm your device.

We use cookies to improve the usability of our website. Some cookies remain on your device until you delete them, enabling us to recognize your browser during future visits.

If you prefer not to accept cookies, you can adjust your browser settings to notify you when cookies are placed and allow them only on a case-by-case basis. Please note that disabling cookies may limit the functionality of certain website features.

4. Social Media

Our website includes links to social media platforms such as Facebook, Twitter, Instagram, and YouTube. These third-party platforms may collect data independently, and we have no control over their use of cookies or access to your data.

5. Web Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to collect data about your website usage, including your IP address. This data is transferred to and stored on Google servers in the U.S. Google uses this information to evaluate website activity, generate reports, and provide related services. Google may share this data with third parties where required by law or where third parties process the data on Google’s behalf. Your IP address will not be associated with other data held by Google.

By using our website, you consent to the processing of your data by Google as described above.

6. Newsletter

If you make a booking, purchase, or inquiry, we process your personal data in accordance with Article 6, Section 1(b) and (f) of the GDPR.

To subscribe to our newsletter, we require your email address and confirmation that you are the owner of the email address and consent to receiving the newsletter (double opt-in). You can unsubscribe at any time using the link provided in each newsletter. The legal basis for processing your data is Article 6(1)(a) of the GDPR. Your data will only be used to send newsletters.

We may use tracking pixels in our newsletters to monitor email opens and link clicks. This helps us analyze the effectiveness of our campaigns. The data collected through tracking pixels is not shared with third parties, and you can withdraw your consent at any time.

We use the service NumBirds (provided by Sports and Tourism Digital Services GmbH, Brixner Straße 3/3, 6020 Innsbruck) for newsletter distribution. A data processing agreement is in place to ensure the confidentiality of your personal data.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request information about the data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your data under certain conditions.

  • Restriction: Request restrictions on the processing of your data.

  • Portability: Request the transfer of your data to another controller.

  • Withdrawal: Withdraw your consent at any time.

  • Objection: Object to the processing of your data under certain circumstances.

If you believe your data protection rights have been violated, you can file a complaint with the relevant supervisory authority. In Austria, this is the Data Protection Authority (Österreichische Datenschutzbehörde, Wickenburggasse 8, 1080 Vienna, dsb(at)dsb.gv.at).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us.